YOUR HOMECARE CONNECTION

A familiar home.
A specialist who knows it.

When your Wi-Fi, smart devices, or home automation need attention, you have someone to turn to. Let’s get your home technology working comfortably again.

Request Member Support

Continue to SimplyBook with your HomeCare membership account.

Personal supportRemote & on-site helpCare built around your home

CARE THAT FITS YOUR PLAN

Your membership. Your response priority.

We begin with an initial reply and assessment, then work out the most useful next step.

ESSENTIAL CARE

Everyday reassurance.

Within two business days

Support for the Wi-Fi and network issues that interrupt your day.

PREMIUM CARE

Connected-home confidence.

Next-business-day priority

Help with your network and the smart devices you rely on.

TOTAL HOME CARE

Your home, working together.

Priority response within 24 hours

Care for your network, smart devices, and integrated home automation.

Response commitments cover the initial reply and assessment. We may begin remotely before arranging an on-site visit.

LET’S MAKE THE NEXT STEP EASY

Tell us what changed.

Have your affected device or room, when the issue began, and anything you’ve already tried ready to share.