On-Site Support
$125 / hour · two-hour minimum
Hands-on help for a specific network problem, device installation, or smart-home project without an ongoing membership.
Book on-site supportBOOK & ENROLL · YOUR NEXT STEPThe right help.
The right help.
For the way you live.
A one-time fix, ongoing HomeCare, or support for your current membership—choose the path that fits your home today.
Already a member? Request member support →
Personal guidanceClear service optionsConnected to SimplyBook
One-time & member serviceNon-members only Existing members
One visit—or care you already have.
Non-members can book one-time on-site troubleshooting, installations, or project help. HomeCare members can access their membership through SimplyBook for member support.
HomeCare member support
Tell us your membership level and what is happening. We may begin with remote troubleshooting before deciding whether an on-site appointment is needed.
Request member supportNon-memberStandard availability
EssentialWithin two business days
PremiumNext-business-day priority
Total Home Care24-hour priority response
Equipment, materials, specialized wiring, permits, and licensed electrical, HVAC, or locksmith services are billed or coordinated separately. Evening, weekend, holiday, and after-hours visits may carry an additional charge.
New-member onboarding
Start with a $199 one-time setup.
A $199 one-time setup payment is required to enroll in any HomeCare package. It includes your Home Assessment, onboarding, and first month of membership. Monthly billing begins in month two at your selected plan’s rate. We learn how your home is connected and create a secure technology record that helps us troubleshoot faster and plan future improvements with confidence.
What we document
- Network equipment and connected devices
- Router and access-point details
- Device locations and connection status
- System relationships and configurations
- Approved access information
- Baseline for future upgrades
$199one-time setup
Includes your Home Assessment and first month.
With your authorization, necessary credentials are securely documented using protected credential-management practices.
HomeCare memberships
Network support
Smart-device support
Automation & local control
Choose your ongoing partnership.
Select the level of ongoing support that fits your home. Your $199 setup includes your Home Assessment and first month. Monthly billing starts in month two.
Essential Care
$24.99 / month
For everyday network and ordinary-device problems.
- 30 minutes of remote support each month
- Annual network review
- Wi-Fi, dead-zone, and connection support
- 1 on-site support visit included per month
- Installations and additional visits: $75/hour
Initial response within two business days
Join Essential CarePremium Care
$49.99 / month
For installing, connecting, and supporting smart devices.
- Everything in Essential Care
- 60 minutes of remote support each month
- Quarterly remote technology review
- 2 on-site support visits included per month
- Installations and additional visits: $50/hour
Initial response by the next business day
Join Premium CareTotal Home Care
$99.99 / month
For whole-home integration, automation, and local-first control.
- Everything in Premium Care
- 4 on-site support visits included per month
- Advanced automation and local-control guidance
- Installations and additional visits: $25/hour
24-hour priority initial response
Join Total Home CareMonthly remote-support time does not roll over. Included support visits cover troubleshooting and maintenance during normal business hours, after remote troubleshooting when appropriate. Installations are billed separately at your plan’s hourly rate. Visits beyond your monthly allowance are billed at that same rate. Equipment, materials, permits, and specialty subcontractors are priced separately. Response commitments cover the initial response and assessment—not guaranteed resolution or on-site arrival.
Not sure where to begin?
Request a free initial consultation. We’ll help you choose the right next step.